Refund Policy

At EBP Solutions LLC, our goal is to deliver high-quality digital marketing services tailored to your business needs. As our work is project-based, the following refund terms apply:

1. General Policy

We offer limited refunds under specific conditions. Once work has commenced on a selected package, a refund is not guaranteed and is subject to our internal review process.

2. Eligibility for Refunds

You may request a refund only if:

• The refund is requested within 7 days of the payment date, and
• No more than 25% of the agreed service deliverables have been completed, and
• You provide a valid reason for dissatisfaction (e.g., non-initiation, communication breakdown)

3. Non-Refundable Circumstances

We do not issue refunds under the following circumstances:

• Work has already commenced and exceeds 25% completion
• You change your mind after deliverables are partially fulfilled
• Delays caused by lack of client input, approvals, or communication
• Custom packages or discounted services

4. Partial Refunds

If a refund is approved, we may offer a partial refund based on the percentage of work completed. This is calculated using internal logs, project timelines, and communication records.

5. Disputes and Chargebacks

Before initiating a chargeback with your bank or payment provider, you must contact us at support@ebpsolutions.net. Frivolous chargebacks may result in service suspension and legal follow-up.

6. How to Request a Refund

To request a refund, email us with:

• Your full name and company
• Date of payment and service package
• Reason for your request

Send to:
support@ebpsolutions.net
Subject: “Refund Request – \[Your Package Name]”