At EBP Solutions LLC, we are committed to delivering exceptional service and maintaining transparent, respectful communication with all clients. If you are dissatisfied with any aspect of our service, we encourage you to let us know immediately so we can address your concerns promptly and professionally.

1. How to Submit a Complaint

You can submit a complaint by contacting us via any of the following methods:

• Email: support@ebpsolutions.com

• Contact Form: Available on our Contact Us page

Please include the following details:

• Your full name and contact information

• A clear description of the issue

• Any relevant documentation or reference numbers (e.g., order ID)

2. Our Complaint Resolution Process

Once we receive your complaint, we will:

1. Acknowledge your complaint within 2 business days

2. Investigate the issue and gather relevant information

3. Respond with a resolution or proposed next steps within 7 business days

In complex cases, we may require more time. If so, we will provide regular updates on the status of your complaint.

3. Resolution Outcomes

Depending on the nature of the complaint, resolution may include:

• Clarification of service terms

• Service adjustments or corrections

• Partial or full refunds (if applicable under our Refund Policy)

• Escalation to management for further review

4. Escalation

If you are not satisfied with the initial resolution, you may request escalation by contacting:
support@ebpsolutions.com
A senior team member will review your case and respond within 5 business days.

5. Our Commitment

We value every client and take all complaints seriously. Your feedback helps us improve our services, processes, and client experience.

6. Chargeback Notice

Before initiating a chargeback or dispute with your card issuer, please contact us first. We are committed to resolving issues directly and maintaining transparent, professional relationships.